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Patients & Visitors

Centinela Hospital Medical Center’s first priority is to provide you the care you need, when you need it, with skill, compassion and respect. Our hospital staff works very hard to keep you safe, well cared for and informed during your treatment.

You may have health care goals and values or spiritual beliefs that are important to your well-being. They will be taken into account as much as possible throughout your hospital stay. Make sure your doctor, your family and your care team know your wishes.

We respect the confidentiality of your relationship with your doctor and other caregivers, and the sensitive information about your health and health care that are part of that relationship. State and federal laws and hospital operating policies protect the privacy of your medical information. You will receive a Notice of Privacy Practices that describes the ways that we use, disclose and safeguard patient information and that explains how you can obtain a copy of information from our records about your care.

JCAHO_07_Goldseal You can expect us to help you identify sources of any necessary follow-up care and provide referrals to provider of this care. As long as you agree that we can share information about your care with them, we will coordinate our activities with your caregivers outside the hospital. You can also expect to receive information and, where possible, training about the self-care you will need when you go home.

Our staff will file claims for you with health care insurers or other programs such as MediCare and MediCal. They also will help your doctor with needed documentation. If you do not have health coverage, we will try to help you and your family find financial help or make other arrangements.

A patient of Centinela Hospital Medical Center has the right to express to any staff member, the Patient Advocate or a state agency, at any time, and without retaliation, a complaint or a grievance concerning care and treatment while in the hospital. Concerns about patient service or comfort should be directed to: The Chief Nursing Officer 310-673-4660

If concerns cannot be resolved through the hospital, a patient, family member, community representative or employee of Centinela Hospital Medical Center has the right to notify Joint Commission regarding the quality of care provided, safety of care provided, or safety of the environment in which care is provided.

Anyone believing that he or she has pertinent and valid information about such matters may notify Joint Commission via any of the following methods:

Phone: 800-994-6610

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to complaint@jointcommission.org

An account representative will contact the individual requesting the public information interview prior to the survey, indicating the location, date and time of the interview and the name of the surveyor who will conduct the interview.

If you have questions about filing a complaint about this facility, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays: 800-994-6610

This notice is posted in accordance with the Joint Commission’s requirements.